If you’ve requested an upgrade, you’ll receive a new Virgin Media WiFi Hub in the post. RF leads that short (especially with the right angle) are usually used to connect from the downward firing isolator connector. The router is in the centre of the house. 0. 10 REPLIES. Red power light on the Virgin Media Hub 3. “In 2020, we refurbished and reused 1. Select the correct HDMI input for your box. 0, which suggests most of the site’s broadband reviews are negative. co. This latest future-proof WiFi. The hub’s network log is monitoring the broadband connection between the hub’s built in cable modem and the CMTS, it has nothing to do with wifi, which is the wireless network in your house between the hub and your own devices. com/recyclingkit but this link. The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. And it has set a target of helping consumers carry out 10 million circular actions by the end of 2025 – whether that’s sustainably recycling devices, returning old. There are four ethernet ports, three allowing for. BT charges for unreturned routers. Sky scores 1. uk. Some routers may immediately delete your router history logs so this step is not necessary. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. Joining in. The office-supplies seller has a free electronics recycling program with a long list of categories. Go to solution. Go to solution. VM BB TV Landline. Hi, We actually left Virgin Media in March this year but still have the TiVo box and router. You can bring in up to seven items per store per day. Cart . Steps For Changing Virgin Media WiFi Password. A recent poll by Uswitch found that 42% of British homes have an unused Sky box in storage. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. These tools can be installed across all devices, including mobile phones, computers and consoles. Another option might include powerline. Here you’ll find all the help you need for Virgin Media related problems and issues. Wearables. Please help. From other posts it seems that VM has finally recognised the legal requipment to collect all their electronic equipment and not just the items they might re-use. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. Click on the “Upstream” tab, copy the text and paste into your reply. Locate the IP Address of your WiFi router, usually found on the Hub sticker. Another option would be to get a suitable router, use the hub in modem mode and run the VPN software on that router. This accumulation takes place among a backdrop of confusion around how to get shot of old tech and how manufacturers can help us act sustainably. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. Recycle. I need to be 'connectable'. I closed my original virgin media account in late February 2022 approximately. Click on the “Networking” tab. They will be charged for not returning any rented equipment that VM want back. This turns your Virgin Hub 3. Does anyone know if the 'doorstep collection' involves disconnecting it for us? The cable runs outside the house then back in. 168. They provide the functionality via the Websafe function linked above. Unpatched Vulnerabilities . Superhub 5 its great 👍. 168. g. How to change my Virgin Media or Virgin Mobile package by phone. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. Options. This is what you need to do next: Connect the short adaptor cable to the connector cable that was plugged into your old set-top box. 1 in modem mode. The Virgin Tech said the hub is probably knackered. However, with the Hub 5, Virgin Media might have made a router worth keeping. In the event you change service or close your account, it's important that you return any equipment to us. 8 million devices – with zero going to landfill. Plus, more than 10 million routers and set-top boxes have now been refurbished and reused since 2014. Set up a guest network. Bear in mind that you might have to pay for this call - the best time to ring is 8am Monday-Friday or 9am on Saturday to cut down your time on hold. The Ethernet cable/socket can likely be used for the internet connection from the TV box to the router - for ‘control signals’ and TV on Demand, TV apps etc. If it didn't do so it would soon run out of addresses. Hub 3 has everything required to serve up to 516Mbps (M500) to your household, though you may struggle to get all of that speed to a single device over wifi, since the Hub 3 doesn't offer. In response to fairenough100. You do not have to return the router to NOW TV following cancellation or end of contract, unless you want them to recycle it for you (which is a service that they are obliged to offer). The torrenting is only done through a server and the port connected to my switch had a bandwidth limit of 5MB/s. 184 Comments. 5 out of 5. Forum; Apps. Virgin Media customers can return their equipment for free. Excludes broadband faults and broadband network outages. The best location for a router is a central location with a lot of open space and the fewest walls and doors. We're here to help get to the bottom of any broadband issues, and get your connection fixed and working as it should. They detect the signals and send back data of their own via invisible WiFi. Step 3: Plug the modem back into the power outlet first, wait 1-2 minutes, then it’s time to power on the router. Don’t plug the power cable into a plug socket yet. Note: This is separate from your My O2 account. 3m items, including set-top boxes. 100. To log into the interface to change settings you need to use the Setting password, not the wifi password. (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. Since launch, the scheme has paid out more than £320 million, and sustainably recycled 3. When you place your order, we'll let you know. g. A guest Wi-Fi network allows you to safely share broadband with visitors without compromising network security. Most QuickStart kits have just 6 cables, connectors and powerlines to. I don't work for Virgin Media. It was launched in late 2021 and is available only to customers who take Virgin Media's fastest Gig1 plan. 16-10-2022 17:16 - edited 16-10-2022 17:20. Broadband ISP Virgin Media UK (VMO2) has today followed yesterday’s information leak by officially unveiling their new Hub 5 router, which features faster wireless network speeds via Wi-Fi 6 (802. Assuming your home network includes your own router put the 5 in modem mode. 1 modem mode. Please read the FAQ'sI've recently moved over to virgin media 200. It might flash or change colour when you first turn the Hub on or after a restart. You’ll find this on the base of the Hub unless you’ve changed it. Contact your ISP. You can discuss the preferred layout with the VM technician. They must be clutching at straws given the earlier advice to recycle replaced Hub3 kit. Virgin Media broadband customer reviews. Equipment remains our property and we charge for anything unreturned. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. The top-end Virgin Media Hib 5 comes with five antenna, fewer than its rivals, but the overall specs should help your WiFi stretch even further into the home. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Virgin Media Super Hub and Super Hub 2 TalkTalk HG635, HG523a, and HG533 Several routers from BT, including the Home Hub 3B, 4A and 5B, and Plusnet's Hub Zero 270N, passed all the security tests. And with our 500GB TiVo box you can record around 250 hours of. Unpatched Vulnerabilities . Options. co. London, UK – 16 March 2023: To mark World Recycling Day 2023, Virgin Media. This latest future-proof WiFi. Excludes broadband faults and broadband network outages. Then, the scheme provides them with. At this point I sent all my equipment back to virgin (2 tv set top box's and the Hub) Multiple set-top boxes and routers are accumulating in people’s houses. 3m items, including. The research, released on the eve of Global Recycling Day, shows that two. O2 Recycle Login . Hi all. Please read the FAQ'sWiFi hotspots. To run the scan, simply connect to your. A rep from Virgin Media has today arrived at my front door with no prior warning asking to come in and collect old equipment. Virgin Media says it has committed to net-zero-carbon and zero-waste operations by the end of 2025. The Virgin Media Hub 5 is a better router than the Hub 4. co/recycling for information on how to return or recycle old equipment,together with any associated items such as leads or power supplies. Let me know if you have any further issues!Households across the UK are sitting on more than 22 million unused broadband routers –enough to fill ten Olympic swimming pools – which are going to waste instead of being recycled [1], according to new research from Uswitch. Step 2: Press and Hold the Reset Button. DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up. The router itself is constantly flashing the green double arrows. Great!AX5400. You can also email [email protected] router features of the Hub5 are depressingly a letdown, So, in Router Mode, can be the 2. Connect the coaxial cable. “In 2020, we refurbished and reused 1. That could come up in handy as Virgin continues to upgrade its speeds beyond a gigabit. They never did, I reached out to the customer service team and said no one collected, they said again Yodel will reach out to arrange collection…no one did. One option is to recycle it through a certified e-waste recycler. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. We would like to show you a description here but the site won’t allow us. There are better routers, this has 4 antennas and does the job. Access your bills, diagnose faults and manage your package. 168. This is the mode you choose if you’ve decided to use a third-party router, such as the Netgear Orbi system or Google Wifi. $150 at Amazon. Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. And now I'm getting chased up. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. At Virgin Media we’re working hard to make sure old customer equipment is disposed of properly and responsibly. A recent Uswitch survey has shown that 42% of UK households have an unused router in storage. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. My Virgin media router is set to "modem-only mode" and I use an external WiFi router. The new fibre phone line is designed to work with the same phones as the old copper line. For the computers or laptops that show 100 Mb/s connections in the Hub 5's menus, check if that is correct by have a look at the speed being shown on the computer or laptop's end of the network cabled connection. " When in Modem Mode, only one port on your Hub 5 will work - this will be Port 1. We are returning our Virgin Media router and received a text saying that there will be a 'doorstep collection' tomorrow. 168. And sure enough, the Hub 3 is capable of supporting download speeds up to 1Gb. Broadband, TV and landline. Up to 3 WiFi Pods if needed. 5Gbps speed LAN (Ethernet) port. Virgin Media has committed to carbon-neutral and waste-free operations by the end of. Luke showing test-ipv6. DL14 post code. 8. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Yes, it's a Virgin Tivo Box, not the V6 but the older model (either 250 or 500Gb, can't remember!) with the curved front and you can record three programs while watching another. Virgin Fibre Areas only. 3 million devices – hundreds of tonnes of e-waste – with zero going to landfill. To recycle a BT router, you’ll need to go into your ‘My BT’ account, where you’ll see an option to ‘ return your BT kit. Back a step. Download the Virgin Media Connect app Troubleshooting 19 Get more from your kit Get more from your kit. uk. Get the Hub ready by connecting the wires. 5Gbits/sec Ethernet port for even faster wired connections. SpeedQuickStart, set up and connections. Now all a sudden at 03. Account - Mobile. With the Hub Powered on use a paperclip or similar (I use a mobile phone SIM Slot tool) and do a pinhole reset. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. 100. Remember, have your Virgin Media network name and WiFi password ready. Further exclusions & legal stuff apply. This promotion means you won’t pay the usual setup fee of £35. co. Make sure that the Enable Modem Mode option is selected. At TalkTalk, we're doing all we can to protect the environment. London, UK – 16 March 2023: To mark World Recycling Day 2023, Virgin Media. Once you’ve. Enter your details including your Account number, Name, Email Address, Mobile Number, and Delivery Address. Options. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Commenced the roll out of our Hub 4 router, which is 39% more power efficient, when taking its increased functionality into account. Telling me I need to return my Hub to avoid having a £40 charge on my account. The webpage usually list which items need returning, however it doesn't at present. No, you can keep using the same phone you’ve always used. Here are five options to consider: Check with your internet service provider (ISP): Many internet service providers have their recycling programs or partnerships with organizations that accept old routers. I run a pfsense router, and occasionally ONLY when torrenting the WAN goes. co. Booking an engineer is easy with Virgin Media. 4 and 5 GHz wifi bands by renaming them in the settings At the same time switch off "channel optimisation/Smart wifi” and “ apply and save the. When pin-hole resetting, this reverts the Hub back to its default Factory Settings, which include the network name and password on the bottom of your Hub. uk with your account number and area code (off the top of your bill) and your returns pack will arrive in 7 to 10 days. How to Access Router Remotely Part 1: Turn On remote sharing Turning on remote sharing on the router is easy. So far so simple. If you're a Virgin Media customer who's received a. I received a text message stating that the collections team would pick up the equipment on a booked date . Cons. Go to 192. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. In fact, weak WiFi security has nothing to do with Virgin Media at all. A coax cable will also need to be installed by Virgin Media for the live TV signals. Alternatively, you can restart your router via the Virgin. SpeedStep 1: Modem Only Mode. The easiest way would be to set it up with a separate SSID, e. 5 months ago I was upgraded from Hub 3 to 5. on 20-10-2022 20:53. on 16-11-2022 13:31. Open a web browser and go to 192. 0) than the Wifi6 AP (255. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. com results as 10/10 with a manually configured IPv6 address from a valid Virgin Media IPv6 subnet. First, check that your device is running the latest software as this might be causing the issue. What's more, one in seven households has two or more old routers stashed away. How to Dispose of Old Routers. Here you’ll find all the help you need for Virgin Media related problems and issues. If you see Box cannot be found tap OK to re-scan for boxes again. NOTHING was mentioned in there and we had received no correspondence regarding it, and as it is SO old (and I mean old), we have now disposed of it!! I moved to a new area that didn’t have Virgin Media available. iamdanforth Posts: 4. I searched online and there is an option to extend the cable from inside, but I would like to move the whole touter and the bits related to it. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. [MOD EDIT: Subject title changed for clarity] - 5163069. all set up and running. Good to know, maybe I'll have fun with openwrt with it, and maybe even sell it on. Switch your router on now and make sure it’s fully initialised (leave 5-10 min) and then put in the ethernet cable from its WAN port to the VM hub (any port will do). com/recyclingkit but this link does not work please advise. Is there a way that I can return this? I don't know any of the account details of the former tenant. Fix it by making sure that the white Ethernet cable is plugged firmly into the Hub and at the Virgin Media wall socket. So I suggest you set the kit aside somewhere out of the way and await contact from the previous account holder when they try and get out of the penalty charge. Use the old router as a network switch. On a Hub3/4/5, you could first try separating the SSID's of the 2. Cheap internet radio. Aside from well-known hacks to security standards such as WPA2, individual router models can have bugs that make them vulnerable to hacking---locally through Wi-Fi, or through. I still have the. Business Customers. 19-02-2021 14:55. I've moved the router away from the TV, as I've found this can supposedly interrupt the Wi-Fi connection, this hasn't worked. At this point I sent all my equipment back to virgin (2 tv set top box's and. Weve been with Virgin for YEARS. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. You do not have to return the router to NOW TV following cancellation or end of contract, unless you want them to recycle it for you (which is a service that they are obliged to offer). Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks The do's and don'ts. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones. 1; Login with your username and password, default will be shown on. Plug the cables into the Hub. Those moving to the Hub 5 from the Hub 3 will notice an improvement in wireless coverage and signal. TP-Link AX5400 Dual-Band Gigabit Wi-Fi 6 Router, WiFi Speed up to 5400 Mbps, 4×Gbps LAN Ports, Connect 200+ Devices, Ideal for Gaming Xbox/PS4/Steam&4K/8K, with OneMesh™and HomeShield (Archer AX73) No Results. 1. Each provides Wi-Fi, gigabit Ethernet, support for Wi-Fi 5 or 6 and intelligent Wi-Fi. 5G port, works perfectly on my Hub5 connected to my Ubiquiti Dream Machine Pro router with an SPF+ port with a RJ45 module. Thousands of Virgin Media customers across the UK experienced widespread internet, telephone and TV outages throughout. Virgin Media offers superfast broadband, so it needs a super-powered router to handle that. co. Older routers needed bigger cases because they had larger circuit boards populated with a lot more physical components, and less efficient processors that required larger heat sinks, made worse by the flat rectangular cases the makers used, which were appalling for heat dissipation. When I speak to Virgin Media, the stock answer is to turn off the router, wait for two minutes and then turn it back on again. Eventually I got sent a returns box to return my old router, and was told Yodel. Tue 4 Apr 2023 14. Virgin Media Quickstart set up. on 25-11-2022 12:11. The advice was to recycle the old hub. To get this upgrade for free, all you need to do is switch your hub off and wait around 5 - 10 seconds before switching it back on. In the airing cupboard I discovered an old virgin media router modem that must have been used by one of the previous tenants. Am a little weary that if we recycle the kit that we might get billed for not returning it. uk. The. Huzzah! To those who thought it might be a scam I was worried too, but the collection has been logged on my virgin media account and a receipt emailed from a legitimate virgin email address so it all looks legit. I've unplugged and restarted many times, but always return to a steady red light. Virgin Media’s new Hub 5 router boasts WiFi 6, the latest generation of WiFi technology. Given all the UK calls are recorded it will be verified that she told me to Bin it. Returning / Recycling VM Router I moved to a new area that didn’t have Virgin Media available. My VM Router is is my office adjacent to hall. Virgin Media; My Virgin Media; Shop;. Finally got a new router which is amazing. Download your label, post it for free. . AirPods. Networking and WiFi. You’ll receive a final bill. Our article offers expert tips for improving your router's settings and optimizing your WiFi signal for a. All the best. At the time was told IF we needed to return the old router details would be in with the new router. on 19-03-2022 08:11. Find your local recycling centre with our recycling locator tool. The telecoms firm is providing. Are you seeing such a discrepancy and calculate when it occurred?-- I'm a Very Insightful Person, I'm here to. Update: Steve the virgin media guy came today and took the router. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. March 16, 2023 11. Thank you in ad. We would like to show you a description here but the site won’t allow us. 255. I switched mine out in November 2020 and it’s not skipped a beat since. 3. This means you can set up multiple gateway pods by connecting them directly together via Ethernet to deliver the fastest possible performance to your devices. If you're a Virgin Media customer who's received a new router, you can put your old router into the new one's package, pop on the label in the package, and post it back. No setup fee is available on all bundles, broadband & phone, and broadband only packages. So I suggest you set the kit aside somewhere out of the way and await contact from the previous account holder when they try and get out of the penalty charge. I don't work for Virgin Media. Each tape contains over 1000 feet of tape. Trouble is that will affect the other. Virgin Media O2 has made progress against its Better Connections Plan goals over the last 12 months, with key achievements across all. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible. Call in and they will book a Tech to do that. Up to 3 WiFi Pods if needed. All you need to do is type the router IP or default gateway address in the web browser. the router has a stable green wifi symbol but the internet symbol underneath is flashing green continuously, the same symbol also flashing on tv box. 3m items, including set-top boxes. 1 router mode or 192. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. This is because it’s necessary for connecting to the wider Virgin Media network. Super Hub 1, 2 or 2ac. Each ISP will normally have a list of 'approved' modems which will include plain modems and combined modem routers. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. is there a problem with the connection or is this an update confused as checked all connections etc and seem fine these are the only lights showing 🤷🏻 ♂️Virgin Media change your package help and support. 1). Many thanks, David. I have changed my broadband hub 3. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. The only thing to allow for is that it comes with its own small power supply, so you'll need a spare wall socket or extension for power. Step 4. Our most popular rubbish removal service is our ‘Man and Van’ collection. Superhub 5 its great 👍. Thank you all for your help and support. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. In the end, I took a punt and went with Amazon's Eero system. My Virgin Media App. 168. I moved to a new area that didn’t have Virgin Media available. A recent poll by Uswitch found that 42% of British homes have an unused Sky box in storage. uk. Virgin's speeds are twice as fast for the same price, but I keep hearing from people that they sacrifice a lot on the router to make that happen. Now you need to change the Wi-Fi name for 2. This service will see one of our professional waste operatives collect and load our van with any rubbish you need to get rid of. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. Hello, I recently moved into a rented property. The simplest approach would be to return the router to upstairs. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. Up to 3 WiFi Pods if needed. . . Step 4: Wait for all panel lights on your cable modem to become green on. Virgin Media recycle kit usually comes with a letter. If you want VM to move the termination box: Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. If you are not minded to do that just take the kit to your local council recycling centre for electrical goods. Options. Begin by accessing the settings of your. A quick guide on how to dispose of and return your old router. Click yes or agree . As more Wi-Fi 6 devices come out, Virgin Media customers will start seeing the benefit of having a Wi-Fi 6 router . Account - Cable. Steps to install your Virgin TV V6 box. 11ax. Virgin Media launches its first ever WiFi 6 broadband router. I have cancelled my Virgin Media and have to return equipment. received a text the night before and the morning of collection to say they would be arriving , no time given, so waited in all day nobody turned up and received a txt at. Dave Snelling. Virgin Media Intelligent Mesh Wi-Fi Pod ReviewWatch Virgin Media Hub 5 Review to GrumpyMan's REVIEW. Additionally, one in seven households has stored two or more obsolete boxes. Next, it checks your broadband speed to make sure there are no issues preventing you getting the most from it. A cable of 10m from the current location would probably need the technician to set it up again from the cabinet as the signal,levels will change. Its headquarters are at Green Park in Reading, England. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. I have a large house and get full coverage. And if you don’t like either of those, then there are plenty of other options that open up when you buy your own router.